Frequently Asked Questions

Everything you need to know about bringing nature into your home.

How do you ensure plants arrive safely?

We use custom-designed, eco-friendly packaging that secures the plant and its pot to prevent movement. Each plant is carefully hydrated and wrapped in protective layers to withstand the journey to your doorstep.

What is your policy on damaged plants?

If your plant arrives in poor condition, please contact us within 48 hours of delivery with a photo of the damage. We offer a 'Arrive Alive' guarantee and will provide a replacement or full refund immediately.

How long does shipping take?

Standard shipping typically takes 3-5 business days. During peak seasons or extreme weather conditions, we may slightly delay shipping to ensure your plants are not exposed to temperatures that could harm them.

Can I return non-plant items?

Yes, accessories such as pots, tools, and lifestyle products can be returned within 30 days of purchase, provided they are in their original, unused condition and packaging.

Do you offer care instructions for new plant parents?

Every plant from House of Kojo comes with a digital care guide tailored to its specific species, covering light requirements, watering schedules, and humidity preferences to help your new green friend thrive.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options like Klarna and Clearpay.